Alberta Veterinary Laboratories Job Board
Customer Service Representative
Calgary, Alberta, Canada .
full-time . November 14, 2024
Description
WE’RE HIRING!
Let’s help you launch your career with Alberta Veterinary Laboratories (“AVL/Solvet”)! We are looking for an energetic and dedicated Customer Service Representative to join our team on-site in our Calgary facility working 40 hours/week (Monday - Friday).
ABOUT US
At BVR Veterinary Supplies & Alberta Veterinary Laboratories/Solvet our multi-faceted team is dedicated to promoting the health and welfare of animals. Built on the values of INNOVATION, QUALITY, PEOPLE/ANIMALS, ACCOUNTABILITY, PASSION, and SAFETY. We are a Canadian company searching for new solutions to old problems through the development and world-wide distribution of products that bring great comfort and ease to both owners and animals. Founded in 2009, this Calgary-based, family owned and operated company has provided quality animal health products to thousands of farmers, vets, and pet owners. Our mission is simple … we listen to our customers and deliver solutions to problems they face daily.
THE ROLE
Reporting to the VP Customer Services, the Customer Service Representative is responsible for processing all incoming orders and communications with customers. Working closely with members of the operations and sales teams to drive performance through providing exceptional customer service and support.
The objective of this role is to support business operations and maintain good business relationships with external stakeholders. As the main contact for a portfolio of external stakeholders, this role is integral for the coordination and communication between suppliers, vendors, and service providers and the company.
DAY-TO-DAY
- Advocates for our customers in all aspects of the operation. Displays customer service excellence and guides internal staff towards the same.
- Manage customer communications via phone, email and other routes in a timely manner.
- Receive, solve, and follow up any concerns/inquiries from clients, directing them to the right person.
- Communicates with field team and VP of Sales to ensure they are kept up to date on shipments and customer interaction, as required. Acts as their first point of contact internally for customer inquiries.
- Receives and processes Purchase Orders (PO's) from clients. Communicates with clients regarding their shipment ETAs, backorders etc. Coordinates with customers for the pickup of their order.
- Generates Return Material Authorizations (RMA’s) for returned products and communicates with the Quality team to ensure documentation is completed. Generate credit notes to clients once we receive the returned products.
· Prepare weekly and daily reports. Performs data entry and analysis as needed.
· Involvement in CS related initiatives including pricing maintenance and customer portal maintenance
· Follows up on backorders and processes them as quickly as possible.
· Completes controlled documents for Quality as needed.
- Prepare shipping documents for shipments.
- Other related duties as required
IDEAL FIT
Education & Experience
- Post secondary education in related field and experience in sales or customer service.
- Experience working in the medical or veterinary or pharmacy industry preferred.
- TDG Certification
Skills and Attributes
- Bilingual (English and French) is an asset
- Great interpersonal and communication skills (high functioning level of English required)
- Proven track record of excellence in customer service
- Reliable, punctual and thrives as part of a busy team
- Strong attention to detail
- Comfortable with multi-tasking and adaptable to changing priorities
- Highly organized and able to multi-task effectively to prioritize tasks and meet daily deadlines
- Pro-active in taking on daily tasks which may be repetitive
- Confident in being able to work with the team to think through problems and troubleshoot for a positive outcome
- Able to work both independently with minimal oversight and collaboratively as an integral part of the team
- Consistently demonstrates initiative and willingness to go above and beyond
- Able to remain calm under pressure
- Enthusiastic and passionate, and takes pride in work accomplishments
REQUIREMENTS
- Criminal Record Check
- Medical Clearance
WORKING CONDITIONS
· On-site in SE Calgary
· Possibility of remote work for the right candidate
· 40 hours/week (Monday - Friday)
WHAT’S IN IT FOR YOU
We are committed to keeping our team healthy and motivated, so they can do the best work of their lives. We’ve built a company where people love to come to work, and we think you will too! Team members benefits include:
- Casual dress
- Paid time off (including vacation, sick and personal days)
- Life insurance and comprehensive healthcare benefits
- Performance reviews and ongoing conversations plus annual compensation reviews
- Opportunities for professional growth through learning & development initiatives
- A dynamic, inclusive, and collaborative work environment
NEXT STEPS
If this opportunity sounds like a great fit apply now through our company website with a copy of your resume!
We appreciate the interest from all candidates in our career opportunities however, only those selected for an interview will be contacted.
We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected status. We encourage applications from people of all backgrounds and are committed to providing a workplace that respects and values individual differences.
If you need assistance or accommodations during the application process due to a disability, please reach out to our HR team. We are dedicated to providing an inclusive and accessible recruitment experience for all candidates.
Note: The collection, use, and retention of personal information will be in accordance with Company privacy policies and practices. By submitting your resume and personal data to us and participating in the recruitment process, you acknowledge and consent to collecting, using, and disclosing your personal information by the company to determine your suitability for employment opportunities.
Disclaimer: This position summary should not be considered exhaustive. Other duties may be assigned as required. We are looking for individuals who are excited about a fast paced, high volume workload and flexibility and willingness to step outside of their role to support their teammates. These job duties may evolve as the candidate grows in this role.
Compensation
$53,000.00 - $58,000.00 per year